This article will provide solutions to common issues with the Now Book It interface, along with best practices for setup & implementation.
Transaction Queue Device
Issue
- The user has a Now Book It transaction queue device that has been disabled for several weeks
- The device has been re-enabled and the NBI interface is not working as expected
Solution
- The transactions that have been created since the device was disabled are attempting to update NBI
- NBI will refuse the transactions as they are not recent
- Delete the original device and setup a new device
Table Map Correct Configuration
Issue
- Bepoz supports multiple table groups configured to different table maps within the same table map set
- Now Book It supports only one table group for each function button setup for Graphical Booking List
- If you were to try and access the Private Dining Room table map through the NBI function button, it would result in the Walkin dialogue
- This would proceed to fail as the Private Dining Room tables are not mapped
Solution
- Ensure your Table Map Set reference only one table group
- Create a secondary Graphical Table Booking function button which references the second table group+
- This will allow access to both table groups through NBI Interface
- Remember to link your Transfer Table function button to the secondary table group. This will allow you to transfer tables between NBI mapped table groups