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Monitoring Alerts & Audits

Track system alerts and user activity to catch setup issues and errors.

Introduction

The Alerts & Audits section in Bepoz provides visibility into system warnings and operator activity, helping venues monitor risk, enforce compliance, and trace back key actions within the POS and Back Office.

 

Accessing Alerts & Audits

  1. Log in to Back Office.

  2. Go to Reports > Alerts & Audits.

  3. Select Alert Overview or Audit Overview depending on what you want to review.

  4. Apply filters such as date range, operator name, terminal, or store.

  5. Click Generate Report.

 

Alert Overview

This report lists system-triggered alerts, such as:

  • Mismatched pricing

  • Invalid product settings

  • Loyalty configuration issues

  • Unexpected transaction behaviours

Key Fields:

  • Alert Type

  • Module (e.g., Pricing, Stock, Loyalty)

  • Date & Time

  • Store or Terminal

  • Operator (if linked)

 

Use it for:

  • Identifying misconfigurations

  • Preventing repeat setup issues

  • Catching automation or integration failures early

 

Audit Overview

This report tracks user-driven activity, such as:

  • Voids and overrides

  • Discount applications

  • Account adjustments

  • Changes to product or system settings

 

Key Fields:

  • Action Type

  • Affected Object (e.g., product, tab, transaction)

  • Operator

  • Timestamp

  • Device / Terminal ID

Use it for:

  • Staff behaviour tracking

  • Investigating fraud or policy breaches

  • Validating changes made to configuration or pricing

 

Best Practices

  • Run audit reports weekly or after staffing changes.

  • Investigate recurring alerts by module (e.g. pricing, stock) to address training or process gaps.

  • Use the operator filter to isolate individual behaviour during specific shifts.

  • Match suspicious actions with CCTV or transaction history for validation.

 

FAQs

Q: Are these reports real-time?

Audit and Alert logs are captured at the time of the event and reflect the most recent system activity.

Q: Can I filter by alert type or action category?

Yes — use the filters at the top of the screen to refine by alert type, module, operator, or site.

Q: Can I export the data?

Yes — both audit and alert logs can be exported to Excel or CSV for further analysis.