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📄Audits & Alerts - Creating an Alert

This article covers an in-depth guide into creating and managing Alerts in BackOffice. 

Overview

Alerts can be set up to notify an Individual Operator, Operator Group or Bepoz Support of an occurring event.

They can be set up to be Location-specific or Operator-specific as well as reliant on defined data. Alerts can also be defined to initiate an action or a notification.

 

Accessing Alerts

  • To access and edit Alert Setups, navigate to the Operational Setup component in the side menu of BackOffice and select Alerts & Contacts which will open an Alert Setups window
  • This window contains a number of buttons which can be used for Adding Alert Setups, Editing & Maintaining Alert Setups and Deleting Alert Setups

 

Setting Up an Alert

To set up a new alert; Run BackOffice and Login
  • Select Add Alert Setup

  • A screen similar to below will appear; this screen is in 3 clear sections

  • 1: Name & Schedule
    • The section allows you to create multiple schedules for when the Alert is active; alternatively, flag the Alert as "On Permanently"
  • 2: Audit Trigger
    • Audit Type: Operators can choose from a number of Default Audits to get Alerts from
    • Venue: Operators can choose a specific Venue out of the system    
    • Workstation/Till: A specific till can be selected which will minimize the number of Alerts generating
    • Operator: Any specific Operator can also be targeted to get Alerts
    • Audit Data: This shows the number of audited data
    • Audit Other Info: Other info related to the Alert can also be audited
    • Qualifier: A specific qualifier can be selected from the Drop-down list
    • Seconds Delay Between Alerts: Limits the number of Alerts Sent Quickly
  • 3: Alert Action
    • Set Audit level: Sets the Alerts into five different levels depending upon its nature
    • Contact List: Select one of the System's Contact Lists to send the Alert to
    • Message: Include any other message
  • Click OK to save the Alert

 

Audit Levels

System Default Audits

  • These are the Audit Types that are inbuilt in the system
  • Operators can choose from these Audits to create an Alert 

 

Editing an Alert

  • To edit an Alert, highlight the alert that needs to be edited and Click on the 'Edit Alert Setup' button at the header
  • It will open the Alert Setup window which allows for editing the existing alert

 

Viewing Alerts

  • Once the Alerts are set up, they can be viewed in the Audit Report
  • However, Warning Alerts and Critical alerts show at the Side Menu of designated Operators

  • These Alerts can be marked as viewed either by clicking on them one by one or by clicking on the 'OK all Warnings' and 'OK all Criticals' button at the header