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📄Creating New Accounts

Learn how to covers a step-by-step guide to creating new Accounts in BackOffice.

Overview

  • To access Account Maintenance features, the applicable Operator Privileges will need to be enabled 
    • Operator Maintenance 'Maintenance' Tab
    • All "Accounts & Memberships" Flags

    Creating a New Account

    • To add a New Account, follow these steps after logging into BackOffice:

    1. From the Maintenance menu, select Account
    2. Select the Account Group for which New Account is being added by highlighting the Account Group in the tree
    3. Click the Add New Account button in the Header Section
      1. A window will open asking you to either Select a Blank Account or Copy an Existing Account
                                                                                    
      2. When creating a New Account, it is best to copy an Existing Account that is similar to the one that will be created
        1. By copying an Existing Account, certain Account settings will be copied into the new Account, and don't need to be set each time a New Account is created
      3. Alternatively, by applying settings to an Account Group, and then creating a New Account within that Group, the New Account will retain certain settings that have been assigned to that Group
      4. Operators can use any of these methods to Create the New Account

    4. An Account Maintenance window will then open

      • The Account Number and Card Number will auto-populate based on the Order in which the Account was created, however, both fields can be changed 

    5. It is mandatory to enter at least a Last Name while creating an Account

      • This is the bare minimum requirement to create a new Account; Operators may fill in additional fields and edit settings prior to finishing
        • Information on editing other details and settings will be contained in the next few sections

         

    6. Click OK and the New Account will now be added

    • Most settings will transfer over when copying an Existing Operator to a New Operator
    • However, there are several Operator settings that are never copied; these include:
      • Account Number
      • Card Number
      • Title
      • First Name
      • Last Name
      • Details & Address

    "Account Maintenance" Header

    Account Number** - The Account Number is a unique field identifying the Account 

    Card Number** - This is the number used for activation at the POS, using media such as Cards, Barcodes or RFID Tags

    Title - Title of the Account Holder

    First Name - Forename of the Account Holder

    Last Name** - Surname of the Account Holder

    Account Group - Group the Account belongs to. (Account's Parent Group)

    Status - Account Status whether Inactive, OK, Deceased,  Suspended, Pending or On Hold. OK only is recognised as Valid, i.e Working. All others are for Information.

    Created - Date and Time the Account was Created.

     ** Minimum required Fields