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1 | Hold & Fire Summary Page

This is a summary page for the Hold Fire feature-set within Bepoz. Hold Fire is a feature that can be used for delaying the Printing of Table Orders' Products to Remote Kitchen Printers and display on KDS to a later time. This page includes additional information about this feature as well as links to further resources.

This is a summary page for the Hold & Fire feature-set within Bepoz.

Hold & Fire is a feature that can be used for delaying the Printing of Table Orders' Products to Remote Kitchen Printers and display on KDS to a later time.

This page includes additional information about this feature as well as links to further resources.

About

    • The Hold And Fire functionality can be used in a variety of settings, but primarily full-service dining environments
      • A use case would be that an Operator adds Products into SmartPOS for a Table but they may wish to hold some of them from printing to remote printers at that time
      • At a later point during service, the Operator can select certain Products to print to remote printers when needed
      • The Products to be held from Printing can be specified manually or by their Product Sort automatically
      • Held Products can be manually selected to Print when ready, a Timer can be set for them to be Printed automatically, or a specific Time and Date can be set
    • This feature-set and functionality requires setup in Venue Maintenance on the Tables Tab and utilising the full range of Hold & Fire Functionality also requires Till Function buttons to be configured

    Prerequisites

    • Minimum Bepoz version of 4.6 is required for this functionality
    • To access Hold & Fire setup components, the applicable Operator Privileges will need to be enabled 
      • Operator Maintenance 'General' Tab
        • System Setup: "Access Venue, Stores and Tills" Flag
        • System Setup: "Maintain Venue, Stores and Tills" Flag
        • System Setup: "Maintain Till Function Maps" Flag
    • To access Hold & Fire features in SmartPOS, the applicable Operator Privileges will need to be enabled 
      • Operator Maintenance 'Till Privileges' Tab
        • General: "Operate Tills" Flag
        • Tables: "Table Sales" Flag

    Key Features

    BackOffice Setup

    • Quick and easy configuration in Venue Maintenance where Product Sorts can be used to set automatic Holding and a warning timer can be set
    • Three fully-customisable Till Functions can be configured which then allow for a plethora of SmartPOS workflows and options
    • Optional Till Extension which can be added to a Till to override the other configurations so that on a Till-specific level:
      • Selected Product Sort Type/s can be set to never be Held initially
      • Selected Product Sort Type/s can be set to always Held initially

    SmartPOS Functionality

    • Per configurations, any Product Sorts that are set for auto-holding will not print to remote printers initially
    • Using the configured Till Function buttons provides an efficient way of manually holding and printing Products to remote printers when needed
    • Per configurations, the Warning Timer will notify Operators when Products have been held from printing for too long

    Quicklinks & Additional Resources

    • Venue Maintenance "Tables" Tab
    • "Save Table Hold Fire" Till Function
    • "Toggle Table Hold Fire Products" Till Function
    • "Display/Print Table Hold Fire Products" Till Function
    • "Hold And Fire" Examples
    • Hold & Fire Override Till Extension
    • Tip Reporting, Hold & Fire, & Other Settings