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📄🎥 Hold & Fire Summary 

This is a summary for the Hold & Fire feature

Overview

Hold & Fire is a feature that can be used for delaying the Printing of Table Orders' Products to Remote Kitchen Printers and display on KDS to a later time.

The Hold And Fire functionality can be used in a variety of settings, but primarily full-service dining environments

A use case would be that an Operator adds Products into SmartPOS for a Table but they may wish to hold some of them from printing to remote printers at that time

At a later point during service, the Operator can select certain Products to print to remote printers when needed

The Products to be held from Printing can be specified manually or by their Product Sort automatically

Held Products can be manually selected to Print when ready, a Timer can be set for them to be Printed automatically, or a specific Time and Date can be set

    This feature-set and functionality requires setup in Venue Maintenance on the Tables Tab and utilising the full range of Hold & Fire Functionality also requires Till Function buttons to be configured

     

    Prerequisites

    • Minimum Bepoz version of 4.6 is required for this functionality
    • To access Hold & Fire setup components, the applicable Operator Privileges will need to be enabled 
      • System Setup: "Access Venue, Stores and Tills" Flag
      • System Setup: "Maintain Venue, Stores and Tills" Flag
      • System Setup: "Maintain Till Function Maps" Flag
      • Operator Maintenance 'General' Tab
    • To access Hold & Fire features in SmartPOS, the applicable Operator Privileges will need to be enabled 
    • Operator Maintenance 'Till Privileges' Tab
      • General: "Operate Tills" Flag
      • Tables: "Table Sales" Flag

    Key Features

    BackOffice Setup

    • Quick and easy configuration in Venue Maintenance where Product Sorts can be used to set automatic Holding and a warning timer can be set
    • Three fully-customisable Till Functions can be configured which then allow for a plethora of SmartPOS workflows and options
    • Optional Till Extension which can be added to a Till to override the other configurations so that on a Till-specific level:
      • Selected Product Sort Type/s can be set to never be Held initially
      • Selected Product Sort Type/s can be set to always Held initially

     

    SmartPOS Functionality

    • Per configurations, any Product Sorts that are set for auto-holding will not print to remote printers initially
    • Using the configured Till Function buttons provides an efficient way of manually holding and printing Products to remote printers when needed
    • Per configurations, the Warning Timer will notify Operators when Products have been held from printing for too long

     

    Video Walkthrough