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📄KDS - Returned Items workflows

This article outlines the workflow and best practices for dealing with returned items on SmartKDS

Prerequisites  

  • Minimum of Bepoz v4.7.2.7 + is required

  • SmartKDS Server & Client must be running

SmartKDS - Returned Items Overview

  • Returned items have always been an inefficient part of the paper docket system

  • When an item is returned, it is a manual process to change the qty on the original paper docket

  • SmartKDS provides efficiencies in the kitchen by automatically updating the original table order with the reduced qty

Returned Item Workflow - SmartPOS

  1. Open an existing table transaction with saved items

  2. Highlight the product to be returned

  3. Click on "clear" or the "minus" function button 

  4. This will display a "Returned Item" docket on SmartKDS  with the Table No, and the product being returned

  5. If there is a live docket currently on SmartKDS, it will now display  an **Order Updated** banner along the top

  6. The product qty will also be adjusted 

Note: If a product has been adjusted that results in a quantity of zero, the product will not be stricken out. It will simply have the quantity number removed. This can be misleading in a busy environment and should be pointed out to the customer on setup